How to order supplements in South Africa: phone confirmation and pay on delivery
You order by filling in your name and phone number on a product page. An adviser from the seller’s call centre phones you to confirm the details, a courier delivers the parcel and you pay the courier on delivery. Here is each step, and what to expect on the call.
Key takeaways
- Order on the product page with your name and phone number
- An adviser phones to confirm the product, the address and the total
- Cash on delivery is the standard route; the call confirms how you pay
- Delivery area, timing and charges are confirmed on the call
Where can I buy these supplements in South Africa?
You order them here, through the product page of the formula you want. The six formulas on our shelf are Normatone, Cordis, Diabacare, Hairon, RhinoxX and Longjack XXXL. Each page has a short order form at the top.
These formulas are ordered through the seller’s order line rather than found on pharmacy shelves. Mzansi Hub is the independent guide that takes your request and passes it to the seller’s call centre. We do not stock or ship anything ourselves, so the confirmation, the parcel and the payment all sit with the seller and the courier.
How do I order, step by step?
The whole process takes five steps. Most of the work is a phone call, so keep your phone close after you submit the form.
- Step 1: Choose your formula on the shelf and open its product page.
- Step 2: Type your name and phone number into the order form and submit it.
- Step 3: An adviser from the seller’s call centre phones you to confirm the order.
- Step 4: A courier delivers the parcel to the address you confirmed.
- Step 5: You check the parcel against your order and pay the courier on delivery.
What happens on the adviser call?
The adviser confirms that you want to go ahead, checks the product you chose, takes your delivery address and tells you the total, including any delivery charge. They also confirm whether your area is covered and how delivery will work.
It is a normal ordering call, and you can ask questions. If you are not ready to confirm, you can say so; nothing is delivered until you have confirmed the order on the call.
What does pay on delivery mean?
Pay on delivery, also called cash on delivery, means you do not pay anything in advance. You hand the payment to the courier when the parcel arrives. It is the standard route for these orders, and the adviser confirms the way you pay when they phone you.
Because the amount is confirmed on the call, it helps to have the right amount ready when the courier arrives. Ask the adviser if you are unsure what payment the courier can accept.
Will the parcel reach my area?
Delivery covers many parts of the country, but some remote areas may not be covered. The adviser confirms whether your area is covered when they call, along with the delivery time and charge for your address.
We do not publish delivery times or charges on this site, because they depend on where you live and are set by the seller and the courier. The figure you hear on the call is the one that applies to you.
What should I have ready before the call?
A few simple things make the call quick. Having them to hand means you can confirm in a few minutes.
- Your phone, switched on and with signal, since the call comes to the number you entered
- A full delivery address with street, suburb or township, town and any landmark the courier may need
- Someone who will be at the address, or a safe person who can receive and pay on your behalf
- The questions you want to ask about the product
- The right amount in the form of payment the adviser confirms
How do I check my parcel when it arrives?
Before you pay, compare the parcel with what you ordered. Check that the name on the parcel is yours, that the product is the formula you chose and that the pack shows the capsule count you expect where it is printed.
If something does not match, tell the courier and call the adviser who confirmed the order. They hold the order details and can sort it out with you.
What if I miss the courier?
Keep your phone close on the day. If you miss the delivery, contact the adviser who confirmed your order or the courier, using the details they gave you, and ask how to arrange another attempt.
We do not run the deliveries, so we cannot reschedule a parcel for you, but the adviser and the courier can.
What should I ask the adviser?
The call is your chance to confirm anything you want to know before you accept the parcel.
- What is the total, and does it include a delivery charge?
- When can I expect the delivery, and in what window?
- How do I pay the courier, and what payment methods can the courier take?
- Is my area covered?
- Where can I find the full ingredient list and the directions for use?
- Who do I phone if the delivery is delayed?
Should I speak to my GP or pharmacist before I order?
A quick chat with your GP or pharmacist is sensible if you take prescribed medicine, are pregnant or breastfeeding, or have a health condition. These are food supplements, and they sit alongside, not instead of, the care you already have.
Frequently asked questions
Can I pay with a card?
The way you pay is confirmed on the call with the adviser. Cash on delivery is the standard route, so plan to pay the courier when the parcel arrives and ask the adviser what the courier can accept.
Do I pay anything when I fill in the form?
No. The form only takes your name and phone number. You pay the courier on delivery, after you have confirmed the order on the call.
How long until I get the call?
The seller’s call centre phones you after you submit the form. We cannot give an exact time, so keep your phone switched on and answer unknown numbers for a while.
How long does delivery take?
Delivery time depends on your address and is confirmed by the adviser on the call. We do not publish a fixed delivery time.
Is there a delivery charge?
Any delivery charge is included in the total that the adviser tells you on the call. Ask for the final total before you confirm.
Do you deliver to my town or township?
The adviser confirms whether your area is covered. Some remote areas may not be, so give a clear address on the call.
Can someone else receive the parcel for me?
Mention it on the call. Ask the adviser whether this is possible and what the courier will need at the door.
What if I change my mind after submitting the form?
Nothing is delivered until you confirm on the adviser call. If you decide not to go ahead, simply tell the adviser when they phone.
Who do I contact about an order I have already confirmed?
The adviser who phoned you or the courier handling your delivery, because they hold your order details. For questions about our pages, email contact@southafricaloans.co.za.